BigWinLive Privacy Policy — Your Data Belongs to You

Bigwinlive collects certain data to manage accounts and deliver its services. This data falls into three main categories — what you provide during registration, what is generated through your use of the platform, and what is automatically collected through technical means.

Bigwinlive never stores your full payment card number or bank password. For payments, only the transaction number and amount are recorded. Sensitive financial details are handled directly by the payment gateway and never reach bigwinlive's servers.

• Provided at registration: name, mobile number, email, date of birth, and preferred currency.
• During identity verification, you may be asked to provide an NID scan or a selfie — these are used solely for verification purposes.
• Automatically collected: IP address, device type, browser version, and page visit patterns.
• bigwinlive will never ask for your password over the phone or by email. If anyone does, it is a scam.

Data collected on bigwinlive is used solely for specific, legitimate purposes. No data is ever used beyond its original intended purpose.

• Account Management: Confirming registration, verifying logins, and maintaining account security.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records.
• Legal obligation: Compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations — a requirement under our international license.
• Service Improvement: Using anonymised statistics to understand the user experience and make the platform better.
• Support Services: Reviewing account history to understand and resolve your issues.
• Promotional Communications: Only with your consent — for sending offers and updates. You can opt out at any time.
• Responsible Gaming: To monitor betting habits and identify the risk of excessive play.

Bigwinlive does not sell your data — that is clear and final. However, to deliver our services, limited information is shared with certain trusted third parties. Each of these partners operates under strict confidentiality agreements.

• Payment Gateways (bKash, Nagad, Rocket): Only the minimum information required to complete a transaction is ever transmitted.
• Identity Verification Services: For the KYC process — used solely for verification purposes and nothing else.
• Security & Fraud Prevention: Specialist software is used to detect suspicious activity.
• Legal Authorities: Providing data in response to a court order or a lawful request from a regulatory authority is a legal obligation.
• What We Will Never Do: Your information is never shared with advertising companies, data brokers, or other betting platforms.

Third-party partners are contractually required to meet bigwinlive's data protection standards. Any partner found to be non-compliant will have their agreement terminated. bigwinlive conducts regular reviews of all third-party partner operations.

Bigwinlive uses cookies on its website and app. Cookies are small files stored in your browser or device. They help remember who you are and improve how the site performs.

Bigwinlive follows the highest industry standards to protect your data, ensuring security on both the technical and operational fronts.

• Encryption: Sensitive data stored on servers is protected with AES-256 encryption. TLS 1.3 is used during data transfer.
• Access Controls: Access to member data is restricted to authorized team members only — not everyone. Role-based access control is strictly followed.
• Regular Security Testing: Regular penetration testing and security audits conducted by third-party experts.
• Two-Factor Verification: Staff use two-factor authentication to access member data.
• Backup & Recovery: Encrypted backups are stored on separate servers, so there is no risk of data loss in the event of an incident.
• You also have a responsibility: Use a strong password, avoid betting on public Wi-Fi, and never share your account details with anyone.

You have specific rights regarding your personal data on bigwinlive. To exercise any of these rights, please contact our support team.

To Exercise These Rights support@bigwinlive.xyz. You can also reach us via live chat. Most requests are resolved within 7 business days. Complex requests may take up to 30 days.

Bigwinlive does not retain your data longer than necessary. Retention periods vary depending on the type of data — primarily based on legal requirements and the nature of the service.

Once the retention period expires, data is securely deleted or fully anonymized. bigwinlive does not hold data longer than necessary — this is part of our minimal data collection policy.

Bigwinlive may update this Privacy Policy from time to time — due to changes in law, technology, or services. Members will be notified in advance of any significant changes.

• A notification will be sent to your registered email at least 14 days before any major changes take effect.
• You can always check the "Last Updated" date at the top of this page to see when the policy was last changed.
• If you disagree with any updated policy, you have the right to close your account — just make sure to withdraw your balance before doing so.
• Continuing to use the site after any changes have been made will be considered acceptance of the updated policy.